Buy 1 Comfy Bed, Get 2nd FREE!! Offer Expiring soon!!

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FAQ's

FAQ

 

WHO ARE WE?

We are Pet lovers, we want to make sure that every pet lovers across the globe like us, showers unlimited love to their pets that they really deserve. And hence we are offering unique and custom made products featuring your Beloved pet. We make sure both our designs and products are of the highest quality and affordable at the same time!

So if you want to get a unique gift for your someone special- we are more than happy to help!

 

 

HOW DOES 'BUY 1 AND GET 1' OFFER WORKS FOR COMFY BEDS?

To avail this offer, go to Comfy beds page, then select any 2 Comfy Beds of your choice and once you are done with selection, click on Checkout button. On Checkout page 1 On 1 offer will be automatically applied. 

HOW DOES 'BUY 1 AND GET 1' OFFER WORKS FOR OTHER PRODUCTS ?

To avail this offer, go to the product page. On product page there is COUPON CODE available, select any 2 items (Same product) of your choice and once you are done with selection, click on Checkout button. On Checkout page enter the COUPON CODE, once coupon code is applied, one item will be FREE.

CAN TWO COUPONS APPLIED AT THE SAME TIME ?

No! two coupons cannot be applied at same time. For each checkout only one coupon code is applicable.  

HOW TO USE MULTIPLE COUPONS ?

Use one coupon at each checkout.

 WHERE ARE YOU LOCATED, WHERE ARE THE PRODUCTS MADE?

PawradiseShop HQ is based in CA! Everything is handmade and designed in the USA.

HOW TO RESOLVE MY COMPLAINTS QUICKLY ?

Please visit our website and shoot a message on LIVE CHAT support or else message us on Facebook page, you can talk to our 24*7 customer care support, to resolve the issue.

CAN I EDIT MY ORDER AFTER IT WAS PLACED?

All changes must be made to an order within 2 hours after the time which it was placed. Please contact our customer care LIVE CHAT immediately after you’ve made your purchase!  

HOW LONG DOES SHIPPING TAKE?

For CUSTOM pieces: Immediately after you’ve placed an order, your pet's image is sent to one of our artists. Please allow 3-5 days for the design to be completed, and another 3-4 days for the product to be shipped. On average, you can expect 1-2 weeks delivery time from when you’ve placed your order to the time you receive your very own custom-made item. During the peak season, due to high demand, it can take up to 5-6 weeks for the delivery of your item. If in doubt please consult the 24*7 customer service chat.

For PawradiseShop™, Non-Custom products, delivery takes 2-3 weeks and in peak seasons up to 4 weeks. This is because we quality check absolutely everything, and in high volume periods this takes longer. If you are unhappy with the lead times, please contact one of our representatives and they will refund or cancel your order for you! We want our customers to be happy. 

DO YOU SHIP INTERNATIONALLY?

Yes, absolutely! Standard Shipping is FREE to our customers. 

WHAT'S YOUR REFUND POLICY?

Order cancellations are available before one of our representative starts working on your order which can be up to 6 hours after purchase.

DIDN'T ANSWER ALL OF YOUR QUESTIONS?
CONTACT US from our LIVE CHAT support. Our customer representative is available 24*7