Order cancellations are permitted up to 6 hours after placing your order. As order processing starts right away, anything thereafter will require a 1% re-stocking fee that will go toward the time put into starting order fulfillment.
If you received a defective or incorrect item we will replace it as fast as possible.
If you receive a defective or incorrect item we will replace it as fast as possible. Please report the issue to us via email and make sure to provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective . These issues, however, have to be reported 1 day upon receiving the product, so please make sure to check your product for defects as soon as it arrives!
We recommend that defected products are kindly donated to your local shelter, to provide extra comfort to cats and dogs without a home.